FAQs

  1. Q: How do I choose the right wig length?

    • A: We offer wig lengths ranging from 12 to 28 inches. To choose the right length, consider your personal style, facial features, and desired look. You can also take inspiration from our wig length guide for additional assistance.

  2. Q: Can I customize the wig to fit my head size?

    • A: Yes, we offer a made-to-order service, allowing you to customize your wig for a perfect fit. Please add your head circumference measurement in the notes section at checkout, and our skilled artisans will ensure a tailored fit.

  3. Q: How long does it take to receive my handmade wig?

    • A: Once your order is placed, it will take approximately 10 working days for us to create and prepare your wig for shipment. We take pride in our meticulous craftsmanship and quality checks to ensure your wig meets our high standards.

  4. Q: Can I style or color the wig myself?

    • A: Our wigs are made with high-quality hair that allows for styling and coloring. However, we recommend consulting with a professional stylist experienced in working with wigs to ensure the best results without compromising the integrity of the hair.

  5. Q: How do I care for my wig?

    • A: We provide comprehensive care instructions with each wig purchase. Generally, it is recommended to gently detangle the hair, wash with a mild shampoo, and allow it to air dry. Avoid excessive heat styling and use heat protectant products when necessary.

  6. Q: Are the wigs made with natural hair?

    • A: Yes, our wigs are made with high-quality 10A virgin hair, which is known for its natural look, softness, and durability. We prioritize using the finest materials to ensure an authentic and luxurious experience.

  7. Q: Can I return or exchange my wig?

    • A: Due to the nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. However, we strive for customer satisfaction, so please reach out to us if you encounter any issues, and we will work towards a solution.

  8. Q: Can I track my order?

    • A: Yes, once your wig is shipped, we will provide you with a tracking number. You can use this number to track the status and estimated delivery date of your order.

  9. Q: How can I contact customer support?

    • A: We have a dedicated customer support team ready to assist you. You can reach us through our contact page or email. We strive to respond to all inquiries within 24 hours.